| Users & capacity |
| Admins | 5 | 10 | Unlimited |
| Unlimited reporters, unlimited cases | ✓ | ✓ | ✓ |
| Who can report: employees, suppliers & third parties | ✓ | ✓ | ✓ |
| Reporting channels |
| Anonymous dynamic case form | ✓ | ✓ | ✓ |
| Suggestion form | ✓ | ✓ | ✓ |
| Anonymous email reporting channel | ✓ | ✓ | ✓ |
| Admin case entry channel | ✓ | ✓ | ✓ |
| WhatsApp intake channel | Add-on | ✓ | ✓ |
| Multilingual AI Hotline (24/7 toll-free, 113 languages), configured on your own knowledge base | Add-on | Add-on | Included |
| Reporter experience & anonymity |
| Multilingual (167 languages) | ✓ | ✓ | ✓ |
| Custom branding | ✓ | ✓ | ✓ |
| Evidence management (documents, images, audio, video) | ✓ | ✓ | ✓ |
| Anonymous voice recording (pitch change) | ✓ | ✓ | ✓ |
| Anonymous two-way messaging | Text | Text & voice | Text & voice |
| Case status tracking for reporters (unique case ID) | ✓ | ✓ | ✓ |
| Works on desktop, tablet & mobile browsers | ✓ | ✓ | ✓ |
| Reporter satisfaction (NPS) case rating | ✓ | ✓ | ✓ |
| iOS & Android companion app | — | ✓ | ✓ |
| Case management & workflow |
| Unified case inbox | ✓ | ✓ | ✓ |
| Immutable audit trail of every action & case update | ✓ | ✓ | ✓ |
| User & role management (custom roles & permissions) | 3 predefined roles | ✓ | ✓ |
| Case assignment | ✓ | ✓ | ✓ |
| Form builder | ✓ | ✓ | ✓ |
| Automated routing & escalation paths | 2 | 10 | Unlimited |
| Notifications (email, in-app & custom rules) | ✓ | ✓ | ✓ |
| Team collaboration (internal notes, chat & comments) | ✓ | ✓ | ✓ |
| SLA aging reminders & escalation to admin | — | ✓ | ✓ |
| Custom forms | — | ✓ | ✓ |
| Maker-checker approvals & custom SLA ladders | — | — | ✓ |
| AI |
| Core AI: transcription, translation, sentiment, admin assistant | ✓ | ✓ | ✓ |
| Writing AI assistant | ✓ | ✓ | ✓ |
| AI Reporter's Chatbot (guided conversational intake) | Add-on | ✓ | ✓ |
| AI triage, summaries, investigation plans & report drafting | — | ✓ | ✓ |
| Analytics |
| Executive dashboard | ✓ | ✓ | ✓ |
| In-depth analytics | — | ✓ | ✓ |
| Team stats dashboard | — | ✓ | ✓ |
| Historical trends | — | ✓ | ✓ |
| Admin-customizable KPI dashboards | — | ✓ | ✓ |
| Geographical analytics | — | ✓ | ✓ |
| Background check (complaints per named person) | — | ✓ | ✓ |
| Manual benchmark data input | — | ✓ | ✓ |
| Exportable summary & detailed reports (PDF/Excel) | — | ✓ | ✓ |
| Aggregated statistics across entities | — | — | ✓ |
| Compliance evidence |
| MENA compliance pack: policy templates mapped to UAE mandate, DIFC, ADGM, ISO 37002 + Data Processing Agreement (DPA) | ✓ | ✓ | ✓ |
| Board & compliance reports | One-click | One-click + scheduled | One-click + scheduled |
| Policy legal localization (per jurisdiction) | Add-on | Add-on | Add-on |
| Hosting, integrations & IT |
| 99.9% uptime SLA with health monitoring & alerting | ✓ | ✓ | ✓ |
| Maintenance & system updates with advance notice | ✓ | ✓ | ✓ |
| Historical data import / migration from incumbent | Add-on | Add-on | ✓ |
| SSO/SAML (Active Directory / Azure AD) | — | Add-on | ✓ |
| Microsoft Power BI embedded in the platform | — | Add-on | ✓ |
| API access (REST API & SCIM provisioning) | — | — | ✓ |
| Data residency (choose hosting location) | — | UAE · KSA · Frankfurt | Any region |
| On-premise deployment option | — | — | ✓ |
| Security & privacy — never tiered |
| ISO 27001 certified · ISO 27701 & ISO 37002 aligned | ✓ | ✓ | ✓ |
| SOC 2 compliance (report available on request) | ✓ | ✓ | ✓ |
| End-to-end SSL/TLS encryption | ✓ | ✓ | ✓ |
| Multi-factor authentication | ✓ | ✓ | ✓ |
| Penetration testing | ✓ | ✓ | ✓ |
| Immutable activity, system & access logs | ✓ | ✓ | ✓ |
| No IP or metadata logging for reporters, no fingerprinting | ✓ | ✓ | ✓ |
| Configurable automated data retention & deletion | ✓ | ✓ | ✓ |
| GDPR & UAE PDPL alignment with consent management | ✓ | ✓ | ✓ |
| Vendor access limited to metadata (never case content) | ✓ | ✓ | ✓ |
| Daily encrypted backups & disaster recovery | ✓ | ✓ | ✓ |
| Implementation, support & success |
| Implementation fee | Free | Free | Free |
| Guided onboarding session | ✓ | ✓ | ✓ |
| Interactive user manuals, admin & deployment guides | ✓ | ✓ | ✓ |
| Team training sessions | 1 | 2 | 4 |
| Fully fledged marketing kit (email campaign, screensavers, posters & danglers, tutorial videos) | ✓ | ✓ | ✓ |
| Support response time | Same day | Same day | 1 hour |
| 24/7 technical support | ✓ | ✓ | ✓ |
| Health review & feedback sessions | Annual | Annual | Quarterly |
| In-person awareness sessions with your people, on site | — | — | ✓ |
| Dedicated account manager | — | — | ✓ |
